Direct Loans, which owns all of my student loans recently changed websites. The new site is easier to use, and looks better, but I've been having a whole lot of issues with it that have nothing to do with appearance.
"Yes," I told him, "But that money is still in my account."
I could practically hear him shrugging, and he said, "Everything looks ok to me."
I wanted to make a big payment before the end of the year, and did, but Direct Loans never took the money. I then made a big payment at the beginning of January to catch up on how past due I was, and Direct Loans never took that one either. I have confirmation emails from Direct Loans saying "we will happily take your money" but they never do!
This is honestly the strangest situation I've ever been in, moneywise, and I really don't know what to do to rectify it. Anyone else having any issues? Any of my readers work for Direct Loans?
- I've tried to set up Kwikpay (I also have an issue with that spelling--what the hell is that all about?), which is the automatic debiting system about TEN times. I tell kwikpay that I want $100 taken out of my savings account each month, but for the last three months, no money was taken out and I was behind.
- I then make manual payments using the same savings account that I have always used and that the system has verefied is correct, and I get a confirmation that the payment posted, but the money never leaves my account!
- Then, the payment that I made vanishes from the list of payments made (where it had been before), and I get an angry "past due" red line.
- I keep getting messages from Direct Loans in my "Secure Messages" folder, but when I try to open them, I get an error message saying that the message cannot be opened. I hope what they want to tell me isn't important, but I fear it is.
"Yes," I told him, "But that money is still in my account."
I could practically hear him shrugging, and he said, "Everything looks ok to me."
I wanted to make a big payment before the end of the year, and did, but Direct Loans never took the money. I then made a big payment at the beginning of January to catch up on how past due I was, and Direct Loans never took that one either. I have confirmation emails from Direct Loans saying "we will happily take your money" but they never do!
This is honestly the strangest situation I've ever been in, moneywise, and I really don't know what to do to rectify it. Anyone else having any issues? Any of my readers work for Direct Loans?











