Friday, November 7, 2014
I immediately texted everyone I could think of to share this good news. I grabbed the cat and did a spinny dance with him, I told fiance' while hopping up and down, and then I waited to see what would happen next.
I monitored my current account with Granite State Management like I always do, and when it came time to get paid for October and the balance was still showing in that account, I made my payment like always. Then, before the payment posted, another huge payment showed up bringing me down to a zero balance.
Except now I don't know who to make my payments to. I haven't gotten anything else in the mail, and when I email Granite State to ask them who paid off my loans, they told me Pennsylvania Higher Education Assistance Authority had. So I went to that page and set up an account, then emailed them and asked when I could start making payments.
They just emailed me back and said that they don't have my loans, but to set up an account at myfedloan.org. I did that, but while I was setting it up I couldn't help but wonder why I was doing so much work to try to make payments, and why the people I'm making payments to can't be bothered to tell me what I need to know.
When I was transferred out of the federal repayment system to Granite State Management, no one could tell me anything for six months and I sat there willing to make payments but unable to actually make them--and accruing interest that whole time.
I LOVE that I have the option to get my loans forgiven (eventually), but I hate being left in this limbo! I'm not the only person this is happening to, why can't the process be more transparent!?!?